Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of momnbabylife (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://momnbabylife.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@momnbabylife.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@momnbabylife.com
Came fast. Very good quality. Just like the pic
Very good quality, soft outside as is inside, perfect for spring when it is fresh, not very thick as we wanted. Order the 23/02 received the 06/03 so 12 days
Good quality
It's the same! It looks very warm, the color and model is exactly the same as the photo, very according to my purchase
The parcel came quickly, there is a place where the threads stick out and the Velcro is not slightly finished to the end, and it looks good, in fact, not yet tried
Hi, We understand that you aren't satisfied with the sleeping bag. So, we shipped another bag for free. We Value your satisfaction
Fast shipping and excellent I love this little sleeping bag. My son loves it. He sleeps in our bed and this is perfect. Great quality and great price.
Our baby loves it!! So we do too
Delivered quickly in 10 days. Interior is very soft. Serious store, I recommend.
Simply love it! Like the description, super fast. Was my first of many shopping in there. Super attentive, enjoyed more product and service.
Very cute envelope soft and fluffy, and most importantly warm. More will say pics. Recommend. And the most important thing is very small.
Beautiful!
It is of good quality and very warm and useful, order the small size and serve you as for your first 4 or 6 months
Great quality! Arrived quickly. As described.
Loved the bag, great packaging, the product apparently very warm
Its very beautiful. I love it. Its soft and warm. And the shipping was fast
Excellent quality! Very soft and cute. Will order also bigger sizes.
Good Quality material, super soft and fast delivery.
Great an amazing purchase, good material, very comfortable for the baby. The color as we expected. I recommend it
Great sleeping bag! Wrote a detailed review see in my Instagram @E****
My daughter loved this bed, she slept in it for the first 5 months.
Had it for over a month now and baby seems to like it overall.. the siding is very soft
It's really beautiful.
Amazing quality! I highly recommend this product, my newborn sleeps so comfortably and the price is right.
It's perfect! Highly recommend!! So soft and easy to put together ❤️