Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of momnbabylife (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://momnbabylife.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@momnbabylife.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@momnbabylife.com
It’s real help. In car , in store , in the park. Everywhere! We love to have it. I can’t imagine my days without it.
This is such a great product for parents to have. It’s so easy to carry and portable to bring to all sorts of destinations
Love the product. It is the only thing my newborn likes to sleep in!
Sleeper is amazing! My 1 month old loves it and is very convinient to take with you when visiting. Matress is very firm, although not very elevated but it still works it's purpose which is a safe place for baby to sleep in bed when taking a nap with us.
This nest is great. A total game changer. I like that I can bring it down to the living room for when I fall asleep on the couch I now have a safe place to put her. I set it on my coffee table so she has a nice flat surface to sleep on and I pull the table right up to the couch so she is near. It’s also great in the bed.
I love the thought of this bag. Bringing a newborn home is a bit scary and you want them close to you at all times.I put this in between me and my husband so either one of us can have quick access to our baby. I wanted my baby in bed to be able to get to her faster and this was the best thing I came across, a co-sleeper.
Super happy with this sleeper bag, baby is 5 months old and we still use it. Make it so much easier to get a good night sleep and ensure baby is safe and next to you.
This is my NEW #1 FAVORITE baby gift. Every new Mommy has sent over the top "Thank You💞" notes for this useful baby travel bag! They love it & I LOVE giving something different & unique.
Handy product.My baby liked it alot and sleept well in this. The design is great and outer side is pretty well made..
I got this product for our friend and she was praising how she had the baby travel bag for her first daughter and she took it with her everywhere they went when she was an infant
Just as expected! Thanks!
I had originally purchased this for when we would be on vacation but use it as a co-sleeper for my newborn. So much easier than having to get up and go to the bassinet. I am so glad that I purchased this
The product arrived as in the description and in good condition and I recommend this 2 in 1 foldable bag
Love this baby travel bed. I carry it with me when travelling and its very convenient for my baby to sleep in
Amazing travel bed. Very trendy to carry around and comfortable for my baby. The cushion is super soft.
Very happy with product. Recommend it to everyone
The bed is very soft, convenient, functional, very good, and express delivery is fast.
I like the foldable travel bed, the quality, the size .. Fast delivery.High quality product and great size