Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of momnbabylife (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://momnbabylife.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@momnbabylife.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@momnbabylife.com
I received it quickly and on time for my trip It’s very well made and sturdy my baby loved being in it he didn’t lose circulation in his legs with other baby
I got this a couple of months ago out of desperation. I saw an add for the hipseat and decided to give it a trial. My 7 month old loves this baby carrier and I’m in far less pain than I was previously! It’s extremely versatile and very adjustable. The carrier can be worn on your front or back; he can be forward facing or backward. You can remove the sling so it’s easier to put him down. You can remove the shoulder straps so it’s just a seat. Everything is washable and it’s extremely easy to put on.
Just perfect
Quality material, looks stylish
Good hip seat
This Baby Carrier design is fantastic. It is easier to put on than many other brands. I am impressed with the thoughtful extras like the washable strap cover just where baby's mouth goes, bottle carrier, and the pocket for phone.
I love this baby carrier. It's perfect. Good design, as comfortable as it's going to get with a 30 plus pound kid. The price is phenomenal.
I like that this is adjustable. As my baby grows, I can adjust the seat for him. I also like that there is a front facing position with this carrier. Having the waist band helps distribute the babies weight making it easier to carry him.
Best baby carrier ever! So easy to use! Can get baby in and out without help! No back pain! And baby loves it!
This is our first baby carrier for my son. It is very versatile for use from infant to toddler depending upon size but it works for us. The hipseat baby carrier has multiple positions to make baby comfortable and easy on your back. The quality of the product is great. Pad is soft for baby to sit without discomfort. Design is attractive and fabric is excellent.
Excellent. Recommend.
very good
Perfect! Delivery in 6 days!
Excellent quality, perfect
This baby carrier is amazing. No need to spend the hundreds of dollars! the carrier fit wonderfully and is great quality material! Plus it has great support for my back.
Really well made! Very breathable. Easy to put on by yourself and my baby loves it!
Beautiful and excellent quality! Loved!
Great product to description, ideal for children without hurting your spine
Perfect looks good quality
The baby carrier is durable and well made.
Excellent product.
Very satisfied the carrier arrived early, I recommend the store
Great quality as always thank you
I loved it!!! I just ordered one for my cousin that's due in May! :D
Good quality product