Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of momnbabylife (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://momnbabylife.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@momnbabylife.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@momnbabylife.com
Chic dress, the child is 77 cm tall, and the dress fits perfectly
nice fit, since she is tall and skinny i followed the advise of other buyer to get the correct size for her
Very beautiful, very fast delivery, I am very happy
Very beautiful, lush, it came in two weeks on a skinny height of 90 cm, 3T is just right.
Beautiful. Recommend. Will Buy again for sure.
Dress is beautiful. for 3 years took the size 5 as our daughter is fits size 5
Amazing dress. Size came perfect. Store Recommended
The dress is cool! Without sticking threads and unpleasant smell. It came very quickly, about two weeks. The parcel was tracked. I did not communicate with the store. Recommend product)
Thank you very much to the store for the excellent dress! Ordered for a year, elegant fit! And separately, thank you to everyone who leaves reviews with the photos, very helpful!
Trusted Reviews, and did not lose, the dress is really very lush, beautiful, for little princesses. Delivery is quite fast. Thank you to the store, and to everyone who left feedback!!
It came very quickly. Quality is good, especially for such a price! For 5 years, the size approached! Definitely recommend to buy!
Thanks, I bought a bigger size for the next birthday, very nice and well crafted
The dress was received, very beautiful, my daughter liked it. Shipping was fast. In excellent condition. For 6 years took 6 T. Thank you, the dress is excellent.
I love it
Our daughter is 7 years old. Weight 23 kg. Height 132. Took 8T. Perfect fit!!! Nice to the body. Delivered a week ahead of the scheduled delivery! Very fast!
The dress is wonderful. I ordered a second dress. Took it in advance and for growth.
Excellent!!! the dress is beautiful just like the pictures, just buy size 4 for a 3 year old girl and it fits big, wait for it to fit, but this beautiful
The most beautiful and brightest dress I ever bought. Very lush. The quality is just super. The product fully corresponds to the description. Looks expensive and chic. The dress are very satisfied, fully corresponds to the description.
The dress is very cool! I'm delighted! The store is sociable, sent the order immediately. It looks good.
Very beautiful, sewn smoothly, with no sticking threads of seams. I took blue and pink-the colors are bright. Lining-cotton.
Fast delivery. Good quality. Excellent price and quality ratio
The dress was sent quickly. The parcel also arrived quickly in 8 days. We did not communicate with the support team, there was no need. The dress itself corresponds to the description and photo. Sewn neatly, threads do not stick out. Lining of cotton.
I fell in love with the dress! It's super beautiful! The quality of fabric, the details for clothing, without any complaint.
At first I ordered the wrong color, but the store changed to pink at my request. For this, thank you very much, the color as you wanted
The dress is much more than I expected the colors are like in the photo and my daughter is very delighted by the store, very fast. The dark blue is very cute, I fell in love and my daughter will have many dresses from this seller, 100% recommended