Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of momnbabylife (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://momnbabylife.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@momnbabylife.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@momnbabylife.com
Very good machine, very good sounds, long duration. I recommend
Bought several times for friends! Very good quality!
My wife has a very hard time falling asleep. She has multiple fans running and she cannot go to sleep without it. I don't like the fans running which makes my respiratory system dry and allergies. This machine does the same noise without the wind and its a Win Win for both.
It works perfectly and the battery lasts a lot. perfect purchase
I did a lot of research in order to find the best white noise machine for my first purchase, and this was my decision.It got a lot of vibes based on the fan and switching controller which gives the noise a depth. For the light sleepers, It can change to wind sound that fantasticly imitated the natural wild field wind and the night sky. Really gives a home nature environment.
It came super fast! Good product as I expected.
Delivered in 7 days to the UK. Corresponds the description, works well, love that the sound can be very quiet. Bought upon recommendation of a friend who tried several devices and likes this the most.
Great small device. This white noise machine has been great!! I’m a very light sleeper and my boyfriend is a very loud individual. This machine helps me sleep better
I just received the machine today and already love it! There are so many sound options to choose from. There are some unique ones. I wish the nature and lullabies were split up, but it is still a good deal.
fast shipping and the sounds on the machine are so clear and my baby enjoys them. Thank you
I love it!!!
We use this daily at nights.
I have gone through many different white noise machines and this is by far the BEST!
This is a great little white noise/sound machine for the money.
It blocks out my kids stomping down the stairs, my neighbors kicking and snoring, and all other sleep-disturbing noises.
Well made and cute white noise machine. I got it for my baby and he likes it.
The variety of sounds are great and it is decently loud
I've been borrowing a white noise machine from my brother-in-law to help my baby sleep. Got this now and its amazing, better than my brother's
Good sound quality, the battery lasts for a long time, melodies and sounds are realistic and pleasant. Can take
it looks like picture and corresponds with the description. Works nicely :)
The shipment arrived earlier than stipulated. Perfect size, variety of sounds and white noise, it has timer and battery lasts a long time
Very satisfied.nice melodies and sounds. Arrived quickly.thank you
This is a great, lightweight, surprisingly good-sounding white noise machine.
I’m very happy with the product. Arrived quickly. The sound is clear and good. I recommend both the product and the store.
Like in the pictures. Seems good quality. Functions well. Nice for sleeping.