Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of momnbabylife (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://momnbabylife.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@momnbabylife.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@momnbabylife.com
Loving these shoes shipping super fast and good quality
The shoes are great and we had a photoshoot for our baby and used these shoes
They're great for the price they have. They got here fast.
I loved them, I put them on backwards haha but the intention is the one that counts, they look beautiful
Very cute sneakers, on a plump leg, we are a little more big, but not critical)
Recommend, arrived fast
Beautiful shoes and good quality
So cute. Great designs.
Seller Super!!! Delivery mega fast!!! Thank you very much, a million stars
Very nice shoe thank you
Very covered sneakers for kids, though you do not run in them, but purely for beautiful photos and instead of socks
I would tell you that it goes rather to a child of 6 months and + not before
Sneakers look cool, stitched well. On the foot of 10 cm (8 months) were great for 2 cm (sneakers 12 cm on the sole).
All Super, delivered in 2 wks. Recommend!
My Baby is 6mos and this are. Perfect her to walk in her walker with you to look cute
Really liked, everything is sewn, neat. Light sneakers, close the legs until the baby does not go and for the first steps will do. Came quickly to the NP
Delivery to the fast, ordered 25.04.21 in the evening to the mail order came 4.05.21. The product corresponds to the description, cute light children's sneakers, without any chemical smell, the threads do not stick out, light. Packed in a small bag, without a bubble film but nothing was jammed to the back to hold the shape inserted cardboard strips twisted into a ring stuffed with paper. Size took 0-6mes, on the foot length 11 cm. We are still too big (baby 2 months), Perhaps we will order in another color. With the store did not communicate, because there was no need.
Beautiful, my girl is 11 months now, the shoes fit perfectly
I'm so happy! Delivery faster than expected. The shoes correspond well to my order
wow very beautiful just like the picture,
Baby shoes very cute and of good quality I am very happy with my purchase, they arrived quickly
I love it just like in the picture is for my brother baby is really cute i recommend the store
I ordered April 12, came sneakers on April 26, in my opinion very quickly, I was happy and satisfied.
Very good, as in Photo 100% recommended, fast shipping.
Very good quality. Like the picture. Very happy. I recommend them. I bought the smaller ones. I leave several pictures and the measurement. They arrived soon