Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of momnbabylife (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://momnbabylife.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@momnbabylife.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@momnbabylife.com
its looks great and arrived fast and fits well for my son
Soft sneakers. The grid is dense, very airy. The size corresponds to the table.
They're really good, but I'm gonna order them again.
All right, the only thing that's a little wide and gets off his feet.
Perfect. As defined by the store. I ordered them on a Monday to 1/2 days and it reached me on the Monday following 1/2 days as well.
Good sneakers, all as in the photo. Size fits. The shoes has a full lift, the leg entered well, it seems that they do not even fly off, like other shoes, let's see how it will be when you wear it... I took it so far just to ensure that my son does not walk in his socks
They're very nice, great for walking. It's took 9 days to arrive and my son looks perfect ☺️☺️
Bought to walk now, in the summer.Soft, my daughter liked to walk in them
Liked them and they are great. Will be good for summer
It's only taken 8-9 days to arrive since they were shipped! They are quite wide and flexible, perfect for fat feet. Now you just need to try them on when you get home from school. Recommended store, I will certainly repeat.
The shoes look good to me. Received quickly.
Rubber sole, on the foot decently, took on the growth, in general liked
The quality is wonderful, came two weeks
The material is of good quality, the sole is soft.
Very great quality! The sole is very flexible, perfect! The shoes are very light itself. The delivery was unbelievable fast- 24.04 I have placed the order and 7.05 it was delivered. Seller’s size table is correct, please use it.
Cool sneakers. On the leg 13 cm size 17 on the insole just. I thought he would be more.
Very recommended. Very good quality. Measure your foot well so you don't get the size wrong. Nice to buy more.
It measures exactly what it says.They're very pretty. Shipping very fast.
I 've loved it, I 've got the right size by guiding Me by the valuations of other customers. He wears a 23 of according to which brands and these have been an 18. He walks very well and looks comfortable, we'll see more with daily use.
They are exactly as described They have good quality
Nice shoes, very soft, I hope you will serve my child, the size is a little reduced as you can see in the pictures, I hope it will be of reference to you since the centimeters indicated in the publication are measured outside of the footwear, I still recommend them.
They are perfect you have to look at the size well because the 20 the cm fit perfectly my son uses the 21 and he has a single Pelin left Highly recommended easy to put and ideal for when they are at home learning the first steps followed by crawl do not get caught like the other harshest slippers and can crawl with solture They're pretty wide my kid's got a wide foot and they look great on him.
9 days to arrive, my son uses the 21 and I have ordered the 23 and it remains large, measuring the child's foot very well helps
I received my order before the estimated date. I recommend to the store. I thought it would take longer.
It came in 2 weeks to Maine, the parcel was tracked. In appearance, everything is fine, we try on.