Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of momnbabylife (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://momnbabylife.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@momnbabylife.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@momnbabylife.com
This bag is adorable. I'll honestly be using it as a everyday backpack until my little one arrives. It has a ton of storage for the size, is easily wiped down with a wet cloth and is good quality for the price.
I normally don't leave reviews but this diaper bag is worth it! It's so spacious has alot of pockets to store things.
Perfect in every way.
Love this diaper bag, functional and easy to keep organized. Backpack is great to keep the hands free
I bought this as a gift for my sister.Good quality!! Super cute and when you open the top zipper there is build in wire or something to hold the bag open correctly at the top
This was a gift and was most appreciated by the recipient
Love this bag it carries so much stuff and has so many pockets but if you pack everything but the kitchen sink like me then dont get this for traveling. Better to use a regular backpack when going places longer term.
I love this bag so far it is a perfect fit for my husband and I to both carry. I carry it more like a purse and he uses it like a backpack.
Love this diaper bag! We packed snacks, toys, water bottles, diapers, wipes, change of clothes for two kids in this! Great for flying and daytime trips. So many great compartments. Love the back slit for my cellphone/money. Side pockets held wipes and or water bottles. I packed this thing to the brim and it was still pretty light.
I used this everyday for a year, it was a gift from my baby shower. I get a lot of compliments on it. When it wore out on the inside, I ordered another one and am now using it everyday as a purse even though I dont carry bottles very often.
I bought three and they all came in very good condition. They are spacious, beautiful and with a lot of pockets. Highly recommended!
Love this diaper bag, functional and easy to keep organized. Backpack is great to keep the hands free
Before my twins were born, I purchased a traditional diaper bag. Once they were born, I quickly found that juggling a diaper bag with 2 infant carriers is a difficult task! This bag is plenty big enough for twice the “stuff” and the backpack allows me to have both hands for both babies!
Awesome!!!! Love it...
This bag has great space for all moms needs! we were very impressed with the size and quality of the bag. There are plenty of pockets to help keep things organized and enough space for everything you need for an outing with room to spare.
Very nice backpack diaper bag. Have gotten alot of compliments.
Love this bag. Perfect 🥰
Love this diaper bag! Easy to carry Plenty of space And my husband doesn’t mind carrying it either
I use this for my pumping items because it’s trendy for work. Great amount of space and so many compartments! It fits my pump, parts, bottles, nursing bra and all the other little things I need for pumping.
Highly recommend this store! Amazing and quick just as promised
I am so happy with this purchase. The diaper bag is durable, stylish, and lightweight. The material this bag is made from is great. Highly recommend for anyone who'd looking for a great diaper bag.
Looks great. quality is good!
Super fast and enjoyed the backpack, consider that has enough quality.
Nice bag, my wife loves it and the quality is really good, I can recommend this to everyone.
Great quality and high quality thanks to the store and fast delivery