Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of momnbabylife (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://momnbabylife.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@momnbabylife.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@momnbabylife.com
Very beautiful and high-quality set, body made of cotton, does not stretch. Not yet used, let's see how to survive washing in the typewriter
Really liked the dress :) I advise you to buy. Quality impressed
Very beautiful, came with the larger size, perfect condition! Recommend the store
Very good quality. Fast delivery in 7 days to me. The bottom is slightly thick.
The fabric of the body does not stretch pure cotton. I really liked the quality I will order more. My favorite store.
I love it. Very nice and good quality. My nine-month-old baby looks good, I bought for 12 months and it looks like I could use it up to six months more.
Good quality, fast shipping, haven't tried it yet but seems like a good dress
ordered the dress and did not regret! Very cool suit! I'm happy with the purchase. I like something this dress can be separated into parts, and combine with other clothes separately. The fabric is very pleasant and natural. The order came quickly in the specified time
Good Dress
Quality is really great. Our baby is 11 months old. Height 76. I ordered 12-18 months, a little big but not very noticeable. Very happy with the purchase
This is the second time I bought from this store. It's beautiful I love my girl she's three years old and she looks cute in this dress. Th order was sent quickly.
I liked the dress, beautiful, exactly as in the store's photo. The fabric is pleasant, like cotton.
The suit is beautiful. Quality is good. Exceeded expectations
Beautiful set. Great material Fast delivery. Highly recommended.
Decent Dress for the price.
Very high quality dress, well sewn. Shorts are a little big, but you can wear it without suspenders, they are removable.
The dress is a little big for our daughter.
Took a while to get here but I love the clothes . It’s very cute and a perfect fit for my baby !! I will be ordering again .
It is so beautiful, this is my 3rd order and i won't be stopping any time soon. The size seems to be right.. Might wanna take one size bigger since babies differ from one another. The colors are marvelous and the finishing is clean. All the sets are of high quality. Came in 9 days.. Definitely recommend
The goods came in 11 days. Body quality fire-Cotton, thin, for the summer-autumn just right.
Very nice thing. The elastic band on the belt is very tight
Corresponds to 70 size. The fabric is good and is soft to touch.
Very good quality. Very satisfied with the purchase. I will order something again.
Cool suit) soft panties. They look charming. Thank you store!
beautiful piece of clothing, looks exactly as shown, great value for money.