Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of momnbabylife (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://momnbabylife.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@momnbabylife.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@momnbabylife.com
Super Toy!! Projection for the whole room, choice of sounds/music! The child is delighted for 3 months! The toy itself is soft, very pleasant.
Super Star, so good. Music is beautiful, color, light. Very satisfied, should see if it will work for a long time
The plush is of very good quality better than I expected very happy with the product and the speed of delivery I recommend it. It has many natural relaxing sounds and also has them accompanied by music various kinds of colorful light.
Just like the pictures show. The shipment has been very fast.
Great product as advertised. It works with three batteries and has several functions. Light, light with sound, sound. I was delighted with the purchase for my baby. Bring some ties to tie it in the cradle cart or wherever. Product and store recommended. The shipment was pretty fast. And protection of the effective package. I'll repeat for sure. The batteries can be removed from the doll easily so that the latter can be washed. A total hit.
Really exceptional I recommend 1000% superb light and several pleasant music. Very easy to use. Do not hesitate 1 second order!
A little more than expected. But it's even better. Very nice melodies, shines perfectly, the children's corner at night lights enough. Best purchase for children
Beautiful. Excellent quality. Various melodies and lighting and sound options. Buy the 11-11y arrive on 30-11.
Perfectly beautiful and sweet turtle:) nice view at night. All good, thanks a lot!!!
Product is perfect and dazzling, love it.
The star is as it looks. It's great. My boy loved it. The only hit is that the music is too high and you can't get any lower. It came very fast. It didn't take 15 days. Very happy and I recommend it
WoW love it! sound is so good 10+ stars
The product came quickly everything corresponds to the description I recommend very much everything qualitatively
Great toy. The tunes are calm. Quality is fine. Definitely recommend.
This star, is super beautiful, good quality, works perfectly sounds is soft, she and very fluffy, need 3 batteries, I'm in love, fast delivery and easy communication Super recommend
amazing stuff!!! It has beautiful soothing melodies (piano,birds chirping,guitar, sea sounds etc) and changing colours for the light! You need 3 AA batteries .Comes with an instruction in english,which is highly appreciated I'm so happy I bought it, it's an excellent music star for the kid's room Thank You very much I advise!
Very nice my son loved it, I recommend it 100%
It's better than I expected. I love it.♥️
Great quality.
Great!