Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages shipped from our US warehouse are shipped through USPS. Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of momnbabylife (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://momnbabylife.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@momnbabylife.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@momnbabylife.com
Arrived on time, very soft, removable, which is convenient for washing, thank you
Very good night light-projector. I recommend and the goods and the store
Very nice. Super quality. Recommend
Fantastic, great product, soft, illuminates very well, good music and easy to handle and also washable. I totally recommend, the kids flip it
Great. Works perfect. Has a few songs, and different colored light. Fast shipping.
Cool pillow, soft, beautiful, the night light is lit with different colors. There are both melodies and white noise. Satisfied.
Good sound, music, water noise. Fast shipping. The projector changes light, well reproduces the starry sky.
I recommend to buy. Everything works and really liked the owl.
The store quickly answered questions. the goods came well packed. I'm happy with the purchase. this can be washed, the device with a battery is removed. Great. thank you very much
wonderful. kid loves it. music isn't annoying. turns off on its own after some time.
Wow!!!! In the evening we project stars on the ceiling) the melodies are pleasant, although short. For such a price, consider that a steal)
Excellent night-time and a musical for a baby. We fall asleep with him. Too many melodies to choose and changes the color of the night.
Cute Toy, the melody is loud, the light is perfect. Advise!
Excellent!!!
Very cute owl, cool functions, melodies-like lullabies, sounds of nature, light change by color, there is a mode where the color of the starry sky switches. Everything works well, delivery is very fast.
Super Toy, the child madly likes .. Has several light modes and a variety of sound, as well as the sounds of nature and pleasant music, you can turn them on together and separately .. Pleasant to the touch, very bright LEDs. It's a pity there is no timer
super
My son loves it! Good quality I
Very beautiful, light powerful enough for baby room.
the toy works flawlessly and is so as the description.
perfect, nice music, not too bright lite in the babies room. easy to operate. love the product
realy nice product I am happy to have it, works perfectly light might be less shiny and also the music can be more quiet, but I am satisfied
The toy is exactly as in the description, everything works, very beautifully glows and plays music.
I did not even expect that this hedgehog will be so cute) such pleasant calm melodies, sounds of sea and birds, stars multicolored, and pulls into sleep with colorful dreams)) me and my daughter are very pleased just super!
Amazing product. I really like it. You get a decent item for such a low price. Nice music, lovely projection of stars changing colours. And shipping to the uk not very long ;)